Hello,
I have a couple of scenarios I would like to see if possible and perhaps how.
Scenario #1
I just completed reading an article (http://www.freepbx.org/news/2008-09-18/queue-weights-vs-queue-priorities)
which says you can set callers to a particular priority in a queue. For Example, I may have one support queue and depending on who the caller is I may want to give the caller a priority of 10 and another caller a 5. Is there information on how this is done? If say the receptionist answers a support call determines that it is a Paid Support this person would be sent to the Call Queue with a priority 10; it the receptionist answers the phone and determines it is Sales Support it is sent to the Call Queue with a priority 5.
Scenario #2
In addition to the above, if I wanted to automate the sending of the callers to the queue with a priority (there would have to be a database of names and numbers who gets what priority), is this possible and how?
Asterisk Version: 1.4.21.2
FreePBX Version: 2.5.22
Module Queue Version: 2.5.4.8
Module Queue Priorities: 2.5.0.5
Thanks,
Jason